Our Pillars of Excellence and Why They Should Matter to You

Jan 16, 2024

A message from Marileny Lugo, President, MC-Rx

Part 2


5. Direct Source/Data Analytics and Reporting: Enabling Informed Strategies

Driven by data, our proprietary claims processing and adjudication system, eProCare, allows for benefit and formulary design rules to be applied at the point of service – this enables drug utilization rules to be applied, optimizing the pharmacy benefit, increase safety, and control costs.  Our advanced data analytics and reporting capabilities provide insight into medication usage trends and therapy effectiveness, enabling proactive interventions for improved health outcomes and cost management.


6. Benefit Integrity: Upholding Ethical Practices

At MC-Rx, we take pride in our unwavering commitment to integrity and transparency. Our integrity program encompasses real-time monitoring, a dedicated fraud investigation team, and extensive auditing, all tailored to meet the needs of the payers.  In addition, our collaborative education efforts align with Medicare requirements to ensure the highest possible standards of practice. 


7. Regulatory Compliance and Security: Ensuring Data Protection

Industry compliance and the protection of our clients’ health information are paramount at MC-Rx. We adhere to all relevant standards and best practices, ensuring the highest level of data security for our clients and their members.


8. Best-in-Class Service: Your Trustworthy Partner

Our dedicated account managers ensure prompt response times, and our bilingual (English/Spanish), US-based Member Call Center is available to assist members 24/7/365.  Audio impaired TTY capability is also available, enabling us to assist all of your members without exception. 


Understanding the critical role of Pharmacy Benefit Management in the healthcare ecosystem, MC-Rx stands out as a trusted partner. Our commitment to transparency, comprehensive care, and data-driven strategies ensures your pharmacy benefit management needs are in capable and caring hands.


Experience the next level of pharmacy benefit management and care with MC-Rx.

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